About Jon
Jon Picoult is the Founder of Watermark Consulting. He is a sought after speaker and business advisor whose insights have been featured in publications ranging from The Wall Street Journal and The New York Times, to BrandWeek and Workforce Management. He has worked with some of the world’s foremost brands, helping organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.
Jon’s philosophy is simple: With each and every customer interaction, businesses win or lose share. Every touchpoint – be it with consumers, employees, or even job candidates – presents an opportunity to either build brand loyalty or erode it.
Using both marketing and operational tactics, he helps companies capitalize on this concept by shaping distinctive interactions with these key stakeholders – creating positive, memorable impressions that cultivate loyalty and deliver all of the associated financial benefits.
Prior to founding Watermark, Jon held senior executive roles in service, technology, sales and marketing at Fortune 100 companies. Early in his career, he earned the distinction of becoming the youngest senior vice president in the over 150-year history of a leading, global financial services company.
Jon received his A.B. in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University.
Learn what differentiates Jon from other speakers.
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