Welcome to the WaterRemarks blog…
Brought to you by Watermark Consulting, the WaterRemarks Blog is a forum for sharing news and views on customer experience management.Categories
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The Watermark Consulting 2013 Customer Experience ROI Study
Posted on April 2, 2013 | 3 CommentsA groundbreaking study highlights the benefits of customer experience excellence. -
Finally! An Airline Brings Some Humanity To Air Travel
Posted on March 22, 2013 | 1 CommentEarlier this month, a major U.S. airline did the unthinkable – it actually showed some heart. -
You Can’t Advertise Your Way to a Great Customer Experience
Posted on February 20, 2013 | 4 CommentsA story about where customer loyalties are really won and lost... -
The Best Customer Service Story of 2013
Posted on January 16, 2013 | 1 CommentLEGO understands the building blocks of customer loyalty... -
Watermark Consulting Achieves +100% Net Promoter Score
Posted on January 16, 2013 | No CommentsTime for a little shameless self-promotion... -
Goals Gone Wild!
Posted on October 10, 2012 | 1 CommentSavior or saboteur? The real impact of organizational goals on performance. -
What’s The First Thing Your New Employees Hear?
Posted on August 5, 2012 | 1 CommentDo your new hires feel welcomed... or warned? -
How To Avoid Customer Revolts
Posted on June 15, 2012 | No CommentsHow do you make sure you stay on your customers' "good side?" -
Why Customer “Relationships” Are Overrated
Posted on June 15, 2012 | No CommentsThink you’re in a relationship business? Think again… -
Insurers’ Best-Kept Secret
Posted on June 12, 2012 | No CommentsHere’s why insurance companies struggle to cross-sell their customers.