Comments for WaterRemarks http://www.watermarkconsult.net/blog Musings on customer experience Fri, 18 May 2012 20:26:22 +0000 http://wordpress.org/?v=2.7 hourly 1 Comment on An Airline Gets On Board With Simplicity by Lisa Nirell http://www.watermarkconsult.net/blog/?p=753&cpage=1#comment-462 Lisa Nirell Fri, 18 May 2012 15:11:42 +0000 http://www.watermarkconsult.net/blog/?p=753#comment-462 John, Thank you for a great post. Perhaps Delta was inspired by Steve Jobs? I applaud your sage advice. Lisa Author, EnergizeGrowth NOW: The Marketing Guide to a Wealthy Company" www.lisafast.com John,
Thank you for a great post. Perhaps Delta was inspired by Steve Jobs?

I applaud your sage advice.

Lisa
Author, EnergizeGrowth NOW: The Marketing Guide to a Wealthy Company”
http://www.lisafast.com

]]> Comment on The ROI of a Great Customer Experience by Sam Klaidman http://www.watermarkconsult.net/blog/?p=656&cpage=1#comment-461 Sam Klaidman Thu, 02 Feb 2012 22:16:17 +0000 http://www.watermarkconsult.net/blog/?p=656#comment-461 This is the most compelling data I have seen. It is an eye opener and should strongly influence companies to get their CX programs either started or accelerated. This is the most compelling data I have seen. It is an eye opener and should strongly influence companies to get their CX programs either started or accelerated.

]]> Comment on ‘Twas The Night Before Earnings Release by jpicoult http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-455 jpicoult Thu, 19 Jan 2012 12:35:15 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-455 You're right, Deepa. It's rarely ever about "just one thing" and those companies that are looking for that silver bullet will likely be disappointed. But if you embrace a discipline of continuously spotting the gaps (big or small), and then take prompt action to address them -- that's when you really start to move the needle! You’re right, Deepa. It’s rarely ever about “just one thing” and those companies that are looking for that silver bullet will likely be disappointed. But if you embrace a discipline of continuously spotting the gaps (big or small), and then take prompt action to address them — that’s when you really start to move the needle!

]]> Comment on ‘Twas The Night Before Earnings Release by Deepa Sahasrabuddhe http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-454 Deepa Sahasrabuddhe Thu, 19 Jan 2012 04:13:36 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-454 Hi Jon, Nice post! Poor Customer Experience is never about fixing `just one thing' is it? The post is almost like a Customer Experience Gap Analysis Tool. Makes me want to set it to music and use it for subliminal messaging - for all those clients who think superficial tinkering with brand & product can solve everything :) Deepa www.terragni.in Hi Jon,

Nice post!

Poor Customer Experience is never about fixing `just one thing’ is it? The post is almost like a Customer Experience Gap Analysis Tool. Makes me want to set it to music and use it for subliminal messaging - for all those clients who think superficial tinkering with brand & product can solve everything :)

Deepa
http://www.terragni.in

]]> Comment on ‘Twas The Night Before Earnings Release by Elizabeth Brochu http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-453 Elizabeth Brochu Thu, 22 Dec 2011 13:32:38 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-453 Happy Holidays Jon, very clever. Loved it. Am sharing with my teammates. Take care, best to your family! EB Happy Holidays Jon, very clever. Loved it. Am sharing with my teammates.

Take care, best to your family!

EB

]]> Comment on ‘Twas The Night Before Earnings Release by Ginny Czuprynski http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-451 Ginny Czuprynski Tue, 20 Dec 2011 20:55:13 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-451 Catchy, Jon...and totally on point. In their zeal to improve the bottom line, many companies have forgotten the top of the line -- the customer! Catchy, Jon…and totally on point. In their zeal to improve the bottom line, many companies have forgotten the top of the line — the customer!

]]> Comment on ‘Twas The Night Before Earnings Release by Rich Yeni http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-452 Rich Yeni Tue, 20 Dec 2011 17:07:53 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-452 Jon - we see who the real writer is in the family! What a smart and novel twist on a classic; a great way to drive home the power of client service. Merry Christmas to all and to all a good night! Jon - we see who the real writer is in the family! What a smart and novel twist on a classic; a great way to drive home the power of client service. Merry Christmas to all and to all a good night!

]]> Comment on ‘Twas The Night Before Earnings Release by Sue Bergin http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-448 Sue Bergin Tue, 20 Dec 2011 13:04:18 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-448 Very clever; great message. Very clever; great message.

]]> Comment on ‘Twas The Night Before Earnings Release by John Carlson http://www.watermarkconsult.net/blog/?p=616&cpage=1#comment-447 John Carlson Tue, 20 Dec 2011 12:44:16 +0000 http://www.watermarkconsult.net/blog/?p=616#comment-447 Well done Jon! Service along with a simple Please and Thank You are the lost art. I have a draft of an article which I'll send you after the holidays regarding that topic. Hope you and your family have a very happy Holiday season. John Well done Jon! Service along with a simple Please and Thank You are the lost art. I have a draft of an article which I’ll send you after the holidays regarding that topic.

Hope you and your family have a very happy Holiday season.

John

]]> Comment on May I Have Your Password? by Bruce Bonsall, CISSP http://www.watermarkconsult.net/blog/?p=522&cpage=1#comment-445 Bruce Bonsall, CISSP Mon, 19 Sep 2011 19:24:55 +0000 http://www.watermarkconsult.net/blog/?p=522#comment-445 It pleases me greatly to know that as a security professional I had a positive long-lasting effect on you. You are of course right to feel wronged for having been asked to give up your password, and I'm glad you changed it afterwards. And yes, the technicians certainly have an alternative to using your password. They are either lazy or poorly trained. Nice blog. It pleases me greatly to know that as a security professional I had a positive long-lasting effect on you. You are of course right to feel wronged for having been asked to give up your password, and I’m glad you changed it afterwards. And yes, the technicians certainly have an alternative to using your password. They are either lazy or poorly trained. Nice blog.

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