WaterRemarks Newsletter
WaterRemarks is our monthly eNewsletter, full of helpful information, tips and advice about improving your brand experience. Click on the links below to view past issues or subscribe here .
November 2011
The Top 10 Ways To Spook Your Customers
Picoult Named “Thought Leader” By Monster.com
Customer Experience Rx For Healthcare
October 2011
The Half-Life of Customer Feedback
Video: Pique the Interest of Top Talent
Better Ideas Through Failure
September 2011
May I Have Your Password?
It's Not You... It's Me!
Are You Sentencing Your Job Applicants To Hard Labor?
July / August 2011
How to Break Through Growth Barriers
5 Things Job Candidates Are Saying Behind Your Back
Why Did The #1 Rated Firm in Customer Experience Go Out of Business?
June 2011
What Does Your Hiring Process Say About Your Firm?
Are Your Communications Cognitively Fluent?
Exiting Gracefully: The Latest Challenge For Insurers
May 2011
Why Are People Getting So Emotional About Amazon?
Why Employee Retention Doesn't Matter
Picoult Selected as Advisor to New Customer Experience Online Community
April 2011
Macy's Tells Its Staff To Be Less Outstanding. Huh?
Watermark's Jon Picoult in The Wall Street Journal
Watermark Achieves +83% Net Promoter Score
Adapting Your Management Style to Deliver a Better Employee Experience
March 2011
Why Did The #1 Rated Firm in Customer Experience Go Bankrupt?
84% of Workers Plan to Jump Ship in 2011
Quantum Physics and Your Customer Feedback Program
February 2011
The Linkage Between Customer Experience And Corporate Stock Returns
Watermark's Jon Picoult in The Wall Street Journal
Are Your Customers Hearing Voices?
January 2011
Picoult Reveals "Extraordinary" Secret
An Industry Where The Customer Comes Second
Are Your Customer Satisfaction Surveys... Dissatisfying Your Customers?
From Candidate To Colleague: Shaping New Employees' Workplace Experience
December 2010
In Search Of Anchovies & Artichoke Hearts
Big Oil, Tobacco and… Insurers?
Eight Ways To Deliver More Responsive Service
November 2010
Why Netflix Customers Aren't Seeing Red
Is Your Company Ready For The Turnover Storm?
Why Satisfaction With Home Insurers Is Falling Faster Than Home Prices
What Does Watermark Know About You?
September 2010
The Mystery of S. Laron
The Top Five Reasons Why Customers Tune You Out
If Money Doesn’t Make You Happy, Then You Probably Aren’t Spending It Right
July / August 2010
Maggots on a Plane: A Tale of Service Recovery
Insurance, the iPad and Customer Engagement
Breathing New Life Into An Old Sales Model
June 2010
The Worst 800-Line Greeting Ever?
Your Brain’s Wiring: Asset or Liability?
Two Words You Might Be Hearing More Of: “I Quit”
May 2010
Are You Ready For The Turnover Tsunami?
Is Your Toughest Customer An Internal Customer?
The Dark Side Of Satisfaction Surveys
April 2010
Why Your Service Staff Resents Your Sales Staff
Watermark Gets Kudos From Forrester Research
Memorable Customer Experiences... For The Cost Of A Towel
March 2010
What Oprah Can Teach The Boys At Goldman Sachs
CSI: Watermark ... Because Losing Customers Is A Crime
Life Insurers Win The Battle But Lose The War
February 2010
Yes, Virginia, There Is A Return On Customer Experience Investments
A Busy Week For Google: They Soar and Stumble
Getting the Most Benefit From Your Benefits
January 2010
Watch Your Language! Why Labels Matter In The Workplace
Exercise More, Eat Healthier and… Deliver Extraordinary Service?
Case Study: Letters, Letters and More Letters
Are Your Employees Suffering From “Survivor Syndrome?”
December 2009
Networks Too Big For Their Own Good
A Healthcare EOB That’s An “Exaggeration of Benefits”
What Drives GM Customers Away (Other Than Their Cars)?
November 2009
Is Technology A Drag On Your Customer Experience?
Mayonnaise and Cereal — The Breakfast of Champions!
October 2009
How To Regain The Trust Of The Financial Services Consumer
It’s Open Enrollment Season… Let The Frustration Begin!
September 2009
My Triple-A Went Away: Recapturing Customer Trust & Loyalty
Is Your Business LEANing In The Wrong Direction?
July / August 2009
Need To Cut Costs? Deliver Better Service.
Forbes Magazine Online Features Watermark Founder Jon Picoult
Amazon.com, Wrap Rage, and the Customer Experience
June 2009
The New York Times Features Watermark Founder Jon Picoult
Legislators Assail Corporate Recognition Events, But Not Meal Tickets
The “WaterRemarks” Blog Launches