Testimonials

We know a little something about creating raving fans.
Here’s a sampling of organizations we’ve served and impressions we’ve made.

“If you want to improve your customer experience, but want to avoid the ivory tower advice doled out by most consultants, then talk to Watermark. In a very short period of time, they developed a remarkable grasp on the details of our business. So instead of getting recommendations filled with platitudes, we got very insightful, practical guidance that was incredibly valuable. Working with Watermark was a great experience, and one I’d recommend to any business leader.”

Vice President Customer Experience Management, Top 50 U.S. Property & Casualty Insurer


“I enthusiastically recommend Watermark Consulting to any firm wishing to better understand their customer experience. They take a thoughtful approach to understanding a company's culture and show authentic respect to its employees. Their findings and recommendations were thorough and actionable. In short, Watermark exceeded this customer's expectations!”

Angie Kyle Chief Customer Officer, New York Life


“Watermark’s Jon Picoult is one of the rare individuals with the ability to think strategically, yet operate tactically. It allows him to see both the big picture and the numerous landmines inherent in executing a plan. As such, he possesses a very rare and valuable combination of talents.”

Matthew Winter President, Allstate Insurance


“Watermark Consulting has been a great partner in helping us grow our business. From high-level insights to in-the-weeds tactics, Watermark enhanced our communications, simplified our messaging, and polished our interactions with key stakeholders. Whenever something came across my desk, I could immediately tell if Watermark had a hand in developing it. Everything they touched was better off as a result.”

Greg Arms Global Head of Employee Benefits, Marsh Inc.


“Considering bringing Jon Picoult to your team? You won’t be sorry – he is truly impressive! Jon engaged and inspired our managers, focusing them on business strategies in a way that wasn’t theoretical or academic – but fun, entertaining, practical and actionable. I’m glad we had the chance to work with Jon and I highly recommend him!"

Ken Fenoglio President, AT&T University


“Many consulting companies claim to be 'different' -- to provide that special mix of strategic insight and pragmatic advice. Watermark came through on both counts. We engaged them for a comprehensive Customer Experience Reality Check and were delighted with the outcome. Instead of a typical cookie-cutter consultant report filled with generalities, we got thoughtful insights coupled with remarkably specific and pragmatic guidance on how to enhance our customer experience. I highly recommend Watermark and their Reality Check to any business that seeks to take actionable steps towards customer experience maturity.”

Markus Reinmund Vice President, New York Life


“Hire him! As our keynote speaker, Jon Picoult spoke with such authority, such passion and such authenticity, that our membership, mainly senior insurance marketing executives, shared that his hour talk was worth their two day conference admission. Hire him! If you are looking to engage your audience with insightful, purposeful, and actionable concepts, you have that in Jon. Hire him!”

Richard Look President, Insurance Marketing & Communications Association


“Jon Picoult was fantastic! His presentation was extremely informative and highly entertaining. He gave us invaluable insight into what it takes to create a great customer experience – not only in terms of how we interact with our customers, but also how we interact with each other. He’s one of the best outside speakers we have ever brought in.”

Robert O’Leary President and CEO, Philadelphia Insurance Companies


“Jon Picoult has been a cornerstone of our leadership program and one of our most highly rated and highly respected speakers. He does his homework to ensure he knows the audience and tailors the content to be fully relevant and insightful. The breadth and depth of the knowledge, perspective, and insight he brings has been invaluable to our leaders. Jon is an impressive, inspiring, and engaging presenter... a true professional in every sense of the word.”

Debbie Storey Senior Vice President and Chief Diversity Officer, AT&T


“Jon Picoult absolutely captivated our entire audience of senior leaders with his practical, pragmatic and humorous session. His experience was real and he gives excellent takeaways that are immediately actionable. If you want a speaker who “gets it” and has instant credibility – do not hesitate to call Jon. If you want a consultant who can step into your shoes and give you solutions that produce results – do not hesitate to call Jon. I highly recommend him as an extended member of your team.”

V. Vanessa Williams Vice President, Sun Life Financial


“It is extremely rare to see someone captivate an audience every minute of a keynote – but Jon Picoult did it. His passion and purpose was extraordinary. Our audience of high end financial services and risk management professionals found Jon’s program incredibly valuable. His message was spot on and his delivery was impeccable. ”

Scott Addis President and CEO, The Addis Group


“Jon Picoult did an excellent job of relating the content of his customer experience workshop not just to our industry, but to our company. His material, along with comparatives to well-known organizations, really had an impact on our team. I have no doubt the time we invested in the program will make us a better company.”

Gary Berger President and CEO, HMS Insurance Associates


“Watermark's customer experience improvement program is a real winner. From the insights we gained through the client survey they conducted, to the concepts we learned at their onsite workshop – this program gave us very specific and actionable ideas for enhancing our client experience. I highly recommend it to any organization that wants to impress its customers and build brand loyalty.”

William Rue Chairman, Rue Insurance


“Jon Picoult is one of the most talented and versatile professionals I have ever had the opportunity to work with. He is smart, aggressive and can tackle any assignment, as exemplified by the diversity of his experiences. You will not be disappointed by the caliber of his intellect and the range of his contributions.”

James Miller Executive Vice President, MassMutual Financial Group


“Jon Picoult has a unique style that blends front-line and executive know-how with highly proficient customer satisfaction case studies. With an unassuming and direct approach, he is able to impart the wisdoms of customer experience in a way that hits home with a wide audience, from customer service representatives to senior management. Time with Jon is time well spent.”

Frank Memmo President & CEO Andesa Services


“Jon Picoult has an exceptional ability to synthesize volumes of information – from consumers, from sales intermediaries, from internal company stakeholders – and then distill it all into very clear, focused and actionable strategies that take a business to a new level. He’s also an excellent speaker who infuses his presentations with an energy that is contagious. He can simplify even the most complex subject matter, helping people focus on things that really make a difference. When you go to a Jon Picoult presentation, you don’t soon forget it.”

Anne Melissa Dowling Senior Vice President, Fortune 100 Financial Services Company


“In a very creative and entertaining way, Jon Picoult helped our staff see how great customer experiences could fuel our success, and how each of their individual roles contributed to that outcome. As keynote speaker at our annual client forum, Jon delivered a powerful performance, wowing our audience with his passion, insight and energy. Jon’s business philosophy centers around impressing customers – and, boy, did he impress us. Every interaction we had with Watermark exceeded our expectations and left us delighted.”

Rich Yeni Vice President, Business Development Andesa Services


“Jon Picoult delivers the one-two punch you hope every speaker will land – original material combined with palpable passion. Jon closed our TEDx event and left the audience uplifted and ready for action. I highly recommend Jon to open, close or present anywhere within your agenda where you desire to stimulate your audience's minds and senses.”

Carol A. Harnett Co-Chair & Host, TEDx Conference


“Jon Picoult provides keynote content that is both entertaining and practical. While many speakers can engage during the presentation, it isn't often that you are still thinking about – and, more importantly, changing your behavior – after a keynote. Jon inspires this change and provides the tools to implement it.”

Jennifer Keohane Business Outreach Librarian, Connecticut Public Library


“Jon Picoult’s presentation to our organization was insightful, motivational and a lot of fun. He tailored his program perfectly to meet the needs of our audience and we truly hope to have him back sometime in the not too distant future.”

Deb Erickson Chapter President, Staffing Management Association


“Jon Picoult's presentation at our conference was lively, informative and humorous. Our audience enjoyed his insight on understanding your customer, nailing the basics, delivering pleasant surprises and more. In fact, ten minutes into the talk I wished my entire department had been there!”

Adrianne Nelson Director, Membership Services Staffing Industry Analysts


“Jon Picoult delivered an exceptional presentation to our organization. From service to branding to hiring, Jon shared his insights with wit, humor and striking intelligence. Our audience rated Jon a ‘speaker extraordinaire’ and emerged from his talk energized and driven.”

Judith R. Rosenthal Program Facilitator, JETS Job Network


“For nearly 15 years, as in-house counsel for two financial service companies, I was fortunate enough to work with Jon Picoult. I found him to be one of the brightest, most ethical leaders with whom I had the privilege of working. He had the admiration and respect of not only his executive peers, but also the staff within the business lines that he led. Jon effectively used his breadth of experience and outstanding communication skills to successfully help the companies respond to the needs of their customers.”

Robert Liguori Senior Vice President & Co-General Counsel, Fortune 100 Financial Services Company


“Thank you for the presentation you so eloquently delivered this morning to our clients. Our audience was a very senior group of business leaders who are very discriminating consumers. The feedback I have received from my clients was exceptional.”

Anthony Avallone Managing Director, Reitman Personnel


“Thank you for both an extremely impressive and enjoyable presentation last night! I have not attended a presentation directly related to my area of expertise as impressive as yours in a long time, if ever.”

Judy Goldberg Chapter Board Member, Society For Human Resource Management


“In a keynote presentation during the Insurance Marketing & Communications Association's Annual Meeting, Jon Picoult offered practical, insightful advice on delivering effective communications to our customers and keeping them tuned in. He is a lively, dynamic speaker who really takes the time to understand his audience and address their concerns.”

Linda Collins Executive Vice President, Insurance Marketing & Communications Association


“Jon Picoult has literally ‘walked in the shoes’ of sales, service and technology leaders – giving him a diverse set of experiences from which to draw. As such, he has a unique ability to build bridges between organizational silos and help businesses operate in a more holistic, customer-oriented manner.”

Senior Vice President, Fortune 500 Financial Services Company


“Jon Picoult's dynamic and engaging presentation inspired our members to rethink how we treat job applicants. Many of our members commented that Jon’s presentation and delivery was as good or better than those they experience at major national conferences.”

Stuart Sidle Chapter President, Society For Human Resource Management