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Impressions We’ve Made
Watermark Founder Jon Picoult has helped organizations large and small improve their performance. Below are testimonials from those he has helped.
“Jon Picoult is one of the rare individuals with the ability to think strategically, yet operate tactically. It allows him to see both the big picture and the numerous landmines inherent in executing a plan. As such, he possesses a very rare and valuable combination of talents."
Matthew Winter
President and CEO
Allstate Financial
“Considering bringing Jon Picoult onto your team? You won’t be sorry – he is truly impressive! Jon engaged and inspired our managers, focusing them on business strategies in a way that wasn’t theoretical or academic – but fun, entertaining, practical and actionable. I’m glad we had the chance to work with Jon and I highly recommend him!"
Ken Fenoglio
President
AT&T University
“If you want to improve your customer experience, but want to avoid the ivory tower advice doled out by most consultants, then talk to Watermark. In a very short period of time, they developed a remarkable grasp on the details of our business. So instead of getting recommendations filled with platitudes, we got very insightful, practical guidance that was incredibly valuable. Working with Watermark was a great experience, and one I’d recommend to any business leader.”
Vice President, Customer Experience Management
Top 50 U.S. Property & Casualty Insurer
“Hire him! As our keynote speaker, Jon Picoult spoke with such authority, such passion and such authenticity, that our membership, mainly senior insurance marketing executives, shared that his hour talk was worth their two day conference admission. Hire him! If you are looking to engage your audience with insightful, purposeful, and actionable concepts, you have that in Jon. Hire him!”
Richard Look
President
Insurance Marketing & Communications Association
“Watermark Consulting has been a great partner in helping us grow our business. From high-level insights to in-the-weeds tactics, Watermark enhanced our communications, simplified our messaging, and polished our interactions with key stakeholders. Whenever something came across my desk, I could immediately tell if Watermark had a hand in developing it. Everything they touched was better off as a result.”
Greg Arms
Global Head of Employee Benefits
Marsh Inc.
“Jon Picoult absolutely captivated our entire audience of senior leaders with his practical, pragmatic and humorous session. His experience was real and he gives excellent takeaways that are immediately actionable. If you want a speaker who “gets it” and has instant credibility – do not hesitate to call Jon. If you want a consultant who can step into your shoes and give you solutions that produce results – do not hesitate to call Jon. I highly recommend him as an extended member of your team.”
V. Vanessa Williams
Vice President
Sun Life Financial
“Jon Picoult is one of the most talented and versatile professionals I have ever had the opportunity to work with. He is smart, aggressive and can tackle any assignment, as exemplified by the diversity of his experiences. You will not be disappointed by the caliber of his intellect and the range of his contributions.”
James Miller
Executive Vice President, Enterprise Services & Technology
MassMutual Financial Group
“Jon Picoult has a unique style that blends front-line and executive know-how with highly proficient customer satisfaction case studies. With an unassuming and direct approach, he is able to impart the wisdoms of customer experience in a way that hits home with a wide audience, from customer service representatives to senior management. Time with Jon is time well spent.”
Frank Memmo
President & CEO
Andesa Services
“Jon Picoult has an exceptional ability to synthesize volumes of information – from consumers, from sales intermediaries, from internal company stakeholders – and then distill it all into very clear, focused and actionable strategies that take a business to a new level. He’s also an excellent speaker who infuses his presentations with an energy that is contagious. He can simplify even the most complex subject matter, helping people focus on things that really make a difference. When you go to a Jon Picoult presentation, you don’t soon forget it.”
Anne Melissa Dowling
Senior Vice President
Fortune 100 Financial Services Company
“In a very creative and entertaining way, Jon Picoult helped our staff see how great customer experiences could fuel our success, and how each of their individual roles contributed to that outcome. As keynote speaker at our annual client forum, Jon delivered a powerful performance, wowing our audience with his passion, insight and energy. Jon’s business philosophy centers around impressing customers – and, boy, did he impress us. Every interaction we had with Watermark exceeded our expectations and left us delighted.”
Rich Yeni
Vice President, Business Development
Andesa Services
“Jon Picoult delivers the one-two punch you hope every speaker will land – original material combined with palpable passion. Jon closed our TEDx event and left the audience uplifted and ready for action. I highly recommend Jon to open, close or present anywhere within your agenda where you desire to stimulate your audience's minds and senses.”
Carol A. Harnett
Co-Chair & Host
TEDx Conference
“Jon Picoult’s presentation to our organization was insightful, motivational and a lot of fun. He tailored his program perfectly to meet the needs of our audience and we truly hope to have him back sometime in the not too distant future.”
Deb Erickson
Chapter President
Staffing Management Association
“Jon Picoult's presentation at our conference was lively, informative and humorous. Our audience enjoyed his insight on understanding your customer, nailing the basics, delivering pleasant surprises and more. In fact, ten minutes into the talk I wished my entire department had been there!”
Adrianne Nelson
Director, Membership Services
Staffing Industry Analysts
“Jon Picoult delivered an exceptional presentation to our organization. From service to branding to hiring, Jon shared his insights with wit, humor and striking intelligence. Our audience rated Jon a ‘speaker extraordinaire’ and emerged from his talk energized and driven.”
Judith R. Rosenthal
Program Facilitator
JETS Job Network
“For nearly 15 years, as in-house counsel for two financial service companies, I was fortunate enough to work with Jon. I found him to be one of the brightest, most ethical leaders with whom I had the privilege of working. He had the admiration and respect of not only his executive peers, but also the staff within the business lines that he led. Jon effectively used his breadth of experience and outstanding communication skills to successfully help the companies respond to the needs of their customers.”
Robert Liguori
Senior Vice President & Co-General Counsel
Fortune 100 Financial Services Company
“Thank you for the presentation you so eloquently delivered this morning to our clients. Our audience was a very senior group of business leaders who are very discriminating consumers. The feedback I have received from my clients was exceptional.”
Anthony Avallone
Managing Director
Reitman Personnel
“Thank you for both an extremely impressive and enjoyable presentation last night! I have not attended a presentation directly related to my area of expertise as impressive as yours in a long time, if ever.”
Judy Goldberg
Chapter Board Member
Society For Human Resource Management
"In a keynote presentation during the Insurance Marketing & Communications Association's Annual Meeting, Jon Picoult offered practical, insightful advice on delivering effective communications to our customers and keeping them tuned in. He is a lively, dynamic speaker who really takes the time to understand his audience and address their concerns.”
Linda Collins
Executive Vice President
Insurance Marketing & Communications Association
“Jon Picoult has literally ‘walked in the shoes’ of sales, service and technology leaders – giving him a diverse set of experiences from which to draw. As such, he has a unique ability to build bridges between organizational silos and help businesses operate in a more holistic, customer-oriented manner.”
Senior Vice President
Fortune 500 Financial Services Company
“Jon’s dynamic and engaging presentation inspired our members to rethink how we treat job applicants. Many of our members commented that Jon’s presentation and delivery was as good or better than those they experience at major national conferences.”
Stuart Sidle
Chapter President
Society For Human Resource Management
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