Jon Picoult in the NY Times: "Networks Too Big For Their Own Good"
To create a positive workplace experience, most every business aims to be a meritocracy, rewarding employees based on their accomplishments, not their connections.But there is one area where emphasis is still placed on who you know rather than what you’ve done – and it’s undermining companies’ efforts to acquire the best talent.Read Jon Picoult’s latest New York Timesarticle.
In Other News
A Healthcare EOB That’s An “Exaggeration of Benefits”
Do you need an explanation for your health insurer’s Explanations of Benefits (EOB)?You’re not alone.EOBs are notoriously difficult to interpret, and are but one reason that health insurers landed at the very bottom of Forrester Research’s 2008 Customer Experience industry rankings.A leading insurer recently revamped its EOB, improving it in some respects and stretching the bounds of authenticity in others.Read the WaterRemarks blog post to learn more.
What Drives GM Customers Away (Other Than Their Cars)?
Defecting customers can tell you a lot about your business and how to improve it.It just takes organizational discipline to tease these insights from people’s heads.GM is doing just that as part of its turnaround effort.Read the WaterRemarks blog post to learn more.
By The Numbers
21%
52 pts
Proportion of employees who say they are engaged in their work and willing to go the extra mile to help their employer succeed.
Operating income growth advantage (in percentage points) enjoyed by companies with the highest proportion of engaged employees, relative to those with the lowest proportion.
Source:Towers Perrin 2007 global workforce study.
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