Why Watermark?
Why choose Watermark over other management consultancies? Below are our seven points of differentiation. And if they’re not enough to convince you, then just listen to what our clients say.
1. We know employees are customers, too.
You can’t have happy, satisfied customers without happy, satisfied employees. That’s why half of Watermark’s practice is dedicated to the “employee experience” – creating work environments that engage and enable your staff.
2. We’re on a crusade.
With studies showing that consumers are increasingly dissatisfied and employees are increasingly disengaged, we see a tremendous opportunity for companies to differentiate themselves from all the mediocrity in the marketplace.
3. We’re doers, not researchers.
Sure, we stay abreast of the latest industry research. But our focus isn’t on conducting polls, churning out statistics and spewing theory. We roll up our sleeves to make great things happen for your business.
4. We’re pragmatic.
We believe in the value of simple, practical advances that provide a quick return on investment. Some of the most significant leaps in customer experience come not from multi-million dollar CRM systems, but rather, low-cost, straightforward improvements.
5. We’ve walked in your shoes.
Watermark was founded not by a career consultant, but by a corporate executive who has personally led Fortune 100 sales, marketing, service and technology divisions. You won’t find a better combination of expertise for defining, articulating and fulfilling your brand.
6. We’re independent.
There are no hidden agendas with Watermark. Our clients are businesses, not vendors. When we give you advice, it will be objective. We’re not trying to sell you someone else’s products.
7. We employ fixed-fee pricing.
Most all of our engagements are structured on a fixed project fee basis. Why? Compared to the hourly rates charged by other consultants, it’s simpler and more straightforward. You know exactly what the job will cost, and we have no incentive to drag it out.
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