We know a little something about creating raving fans.
Here’s a sampling of organizations we’ve served and impressions we’ve made.

“If you want to improve your customer experience, but want to avoid the ivory tower advice doled out by most consultants, then talk to Watermark. In a very short period of time, they developed a remarkable grasp on the details of our business. So instead of getting recommendations filled with platitudes, we got very insightful, practical guidance that was incredibly valuable. Working with Watermark was a great experience, and one I’d recommend to any business leader.”

VP Customer Experience Top 50 U.S. Property & Casualty Insurer

“Working with Watermark Consulting was an extraordinary experience. We engaged them to help us in our Customer Experience design and Watermark offered a unique blend of outstanding strategic guidance and exceedingly practical tactical advice. Their output from our project was not only insightful, and anchored in best-practices, but it was actionable. In short, Watermark helped accelerate our journey to become an even more customer centric organization. They were outstanding.”

Jim DeVries Executive Vice President, Allstate

“Watermark conducted a comprehensive customer experience assessment for us and the entire process -- from initial contact through to final presentation, report and feedback -- was phenomenal. The insights our company gained were incredibly valuable because of how in-depth the work was. In addition, the manner by which the results and recommendations were presented was incredibly actionable.”

Lisa Mitchell-Kastner Vice President, AT&T

“Watermark founder Jon Picoult has been a cornerstone of our leadership development programs and one of our most highly rated and highly respected speakers. He does his homework to ensure he knows the audience and tailors the content to be fully relevant and insightful. The breadth and depth of the knowledge, perspective, and insight he brings has been invaluable to our leaders. Jon is an impressive, inspiring, and engaging presenter... a true professional in every sense of the word.”

Debbie Storey Executive Vice President, AT&T

“Before engaging Watermark, our customer experience improvement program was, in a word, stuck. We were struggling with how and where to begin, as well as how to obtain C-level buy-in for the long term health and viability of the initiative. Watermark gave us the focus and direction we needed. They helped us design an improvement strategy that was tailored to our current circumstances. In a short period of time, they positioned us for success in a way that we couldn't have done ourselves.”

Laurie Goldman Customer Experience Director, Elkay Manufacturing

“The customer experience assessment Watermark conducted for our organization was one of the most in-depth and concise consulting engagements I have ever seen. It was phenomenal.”

Dusty Holcomb Senior Vice President, AAA Carolinas

“Watermark Consulting has been a great partner in helping us grow our business. From high-level insights to in-the-weeds tactics, Watermark enhanced our communications, simplified our messaging, and polished our interactions with key stakeholders. Whenever something came across my desk, I could immediately tell if Watermark had a hand in developing it. Everything they touched was better off as a result.”

Greg Arms Global Head of Employee Benefits, Marsh Inc.

“We’ve engaged Watermark on multiple occasions and the feedback from our executives is always the same: it’s the best consulting work they’ve ever seen. But it’s not just their impeccable and insightful work that sets them apart. They’re also incredibly adept at making each engagement absolutely effortless for us. When I hire Watermark, I know everything is going to go smoothly – and for anyone leading a big project, that kind of confidence is priceless.”

VP Customer Experience Fortune 1000 Insurance Company

“Watermark's customer experience workshops were spot on and flawless. Jon Picoult’s thoughtful and persuasive approach convinced even the most skeptical attendees of the value of focusing on the customer experience. The sessions set exactly the right tone and mindset for the kickoff of a corporate three-year strategy focused on delivering consistently exceptional customer experiences. The operating principles Jon introduced to us were logical, specific and practical -- enabling our staff to immediately apply the learnings to their jobs. We had an ambitious goal for these workshops and those goals were exceeded. It was a job well done.”

Stan Galanski President & CEO, The Navigators Group

“Considering bringing Watermark's Jon Picoult to your team? You won’t be sorry – he is truly impressive! Jon engaged and inspired our managers, focusing them on business strategies in a way that wasn’t theoretical or academic – but fun, entertaining, practical and actionable. I’m glad we had the chance to work with Jon and I highly recommend him!"

Ken Fenoglio President, AT&T University

“Watermark founder Jon Picoult is one of the rare individuals with the ability to think strategically, yet operate tactically. It allows him to see both the big picture and the numerous landmines inherent in executing a plan. As such, he possesses a very rare and valuable combination of talents.”

Matthew Winter President, Allstate

“Our experience with Watermark was eye opening and very informative. They helped us look in the mirror to see what our clients want and expect out of our company, not just what we thought they needed. Through the client survey that Watermark conducted, we’ve been able to turn dissatisfied clients into fans, as well as institute new processes that are improving client satisfaction and loyalty. We’ve seen a measureable dollar impact from the advice and insight Watermark provided. I would highly recommend Watermark to any company looking to grow their business by delivering a more positive and distinctive client experience.”

Jay Taylor Senior Managing Partner, Kinghorn Insurance

“Hire him! As our keynote speaker, Jon Picoult spoke with such authority, such passion and such authenticity, that our membership, mainly senior insurance marketing executives, shared that his hour talk was worth their two day conference admission. Hire him! If you are looking to engage your audience with insightful, purposeful, and actionable concepts, you have that in Jon. Hire him!”

Richard Look President, Insurance Marketing & Communications Association

“Jon Picoult was fantastic! His presentation was extremely informative and highly entertaining. He gave us invaluable insight into what it takes to create a great customer experience – not only in terms of how we interact with our customers, but also how we interact with each other. He’s one of the best outside speakers we have ever brought in.”

Robert O’Leary President and CEO, Philadelphia Insurance Companies

“Jon Picoult absolutely captivated our entire audience of senior leaders with his practical, pragmatic and humorous session. His experience was real and he gives excellent takeaways that are immediately actionable. If you want a speaker who “gets it” and has instant credibility – do not hesitate to call Jon. If you want a consultant who can step into your shoes and give you solutions that produce results – do not hesitate to call Jon. I highly recommend him as an extended member of your team.”

V. Vanessa Williams Vice President, Sun Life Financial

“As an entrepreneur, I enjoy hearing from speakers that inspire me to continue providing the highest level of customer service to my clients. Jon Picoult delivers on stirring that emotion! I’ve heard Jon speak at several events, and after each time I leave with ideas I will implement. He nails the importance of entrepreneurs delivering both substance and sizzle. ”

Ron Carson Founder and CEO, Carson Wealth Management & Peak Advisor Alliance

“Jon Picoult's keynote resonated with ALL the people attending our sales conference. He had everyone engaged and the presentation of his message was top notch. ”

David Grant Director of Customer Experience, Great Dane Trailers

“Jon Picoult is an outstanding speaker for both large audiences as well as smaller, executive leadership programs. His preparation was professional and his impactful presentation was personalized to our needs. ”

Barbara Lucini Head of Group Leadership Training, Assicurazioni Generali

“Jon Picoult's keynote at our leadership conference was entertaining and educational at the same time! He's an engaging speaker that effectively uses stories to bring his customer experience management principles to life. ”

Christina Metzger VP Customer Experience, Allstate

“It is extremely rare to see someone captivate an audience every minute of a keynote – but Jon Picoult did it. His passion and purpose was extraordinary. Our audience of high end financial services and risk management professionals found Jon’s program incredibly valuable. His message was spot on and his delivery was impeccable. ”

Scott Addis President and CEO, The Addis Group

“Our conference audience was initially skeptical about listening to another presentation on how they could improve their customer service. But Jon Picoult’s well-researched and practical insights had them taking pages of notes on ways they could improve the customer experience in their own organizations when they returned home. His ability to tailor his comments to our industry made his presentation even more valuable. Jon’s keynote was definitely a highlight of our conference. ”

Gary Thompson President and CEO, Columbia Insurance Group

“Jon Picoult's keynote at our customer conference exceeded the expectations of nearly every person who attended. Jon has a unique ability to identify issues through solid research, and then provide concrete actions that can be implemented to address them. In post-event surveys, our attendees, ranging from C-level executives to front-line staff, said they were 100% confident that what they had learned in Jon's keynote could be applied to their own organization upon returning to the office. ”

Robert Oakes Founder & CEO, InsPro Technologies

“Jon Picoult’s keynote presentation at our conference was outstanding. His energy, humor and ability to keep the audience engaged is truly impressive. He was the highlight of the entire event and received the highest rating on our feedback survey. ”

Susan Shepherd Senior Director, Property Casualty Insurers Association of America

“We have invited Jon Picoult to speak at our National Planning Meeting for the last three years, and our Management team always wants more! Jon is a fantastic presenter, who is able to entertain as well as communicate his message of how we can improve our customer experience. Every company talks about superior customer experience, but Jon is able to provide a clear roadmap for success. We enthusiastically recommend Watermark Consulting if you want to turn your customers into loyal brand promoters. ”

Brian O'Reilly EVP and Chief Marketing Officer, Philadelphia Insurance Companies

“Jon Picoult's keynote was honestly one of the best closing presentations we've had in a long time at a Barron's Conference. We continue to hear rave reviews about it.”

Jenna Sabia Mathis Advisory Content Manager, Barron's Conferences

“Jon Picoult's keynote delivery was extremely professional. Conference attendees are guaranteed to leave your event with a great impression, as well as numerous ideas for their own professional improvement.”

Evan Mullin Marketing Manager, InsPro Technologies

“Jon Picoult has outstanding command of his subject. His delivery is engaging and thought-provoking, with effective use of examples to emphasize his point.”

Kathleen Overlin Agency Education Manager, Chubb Insurance

“Jon Picoult did an excellent job of relating the content of his customer experience workshop not just to our industry, but to our company. His material, along with comparatives to well-known organizations, really had an impact on our team. I have no doubt the time we invested in the program will make us a better company.”

Gary Berger President and CEO, HMS Insurance Associates

“Watermark's customer experience improvement program is a real winner. From the insights we gained through the client survey they conducted, to the concepts we learned at their onsite workshop – this program gave us very specific and actionable ideas for enhancing our client experience. I highly recommend it to any organization that wants to impress its customers and build brand loyalty.”

William Rue Chairman, Rue Insurance

“Our strategic plan calls for significant growth in the coming years. It’s quite a tall order, but one that can be achieved through ‘different’ thinking. And that is exactly what we got from Watermark's customer experience workshop. Our employees were engaged and intrigued by Jon Picoult’s dynamic presentation style and fascinating content. The workshop helped us see our business through an entirely different lens, and got us thinking about new ways to better engage our customers and accelerate our growth.”

Rich Trippe President & CEO, Avon-Dixon Insurance Agency

“The workshop Watermark conducted for our company was a tremendous experience. We learned a lot about what our customers value and how we could strengthen their loyalty to our firm. In addition, the customer survey Watermark conducted on our behalf was invaluable. By alerting us to issues that weren’t readily apparent, I’m quite confident the survey helped us turn a number of dissatisfied customers into impressed ones.”

Dan Gallagher Principal, Connor & Gallagher Insurance Agency

“Jon Picoult was an outstanding contributor to our recent conference. His presentation on differentiating one's brand by refining the service philosophy was insightful, inspiring, and intellectually provocative.”

Sterling Shea Head of Advisory Programs, Barron's Magazine

“Jon Picoult is one of the most talented and versatile professionals I have ever had the opportunity to work with. He is smart, aggressive and can tackle any assignment, as exemplified by the diversity of his experiences. You will not be disappointed by the caliber of his intellect and the range of his contributions.”

James Miller Executive Vice President, MassMutual Financial Group

“Jon Picoult has a unique style that blends front-line and executive know-how with highly proficient customer satisfaction case studies. With an unassuming and direct approach, he is able to impart the wisdoms of customer experience in a way that hits home with a wide audience, from customer service representatives to senior management. Time with Jon is time well spent.”

Frank Memmo President & CEO Andesa Services

“Jon Picoult has an exceptional ability to synthesize volumes of information – from consumers, from sales intermediaries, from internal company stakeholders – and then distill it all into very clear, focused and actionable strategies that take a business to a new level. He’s also an excellent speaker who infuses his presentations with an energy that is contagious. He can simplify even the most complex subject matter, helping people focus on things that really make a difference. When you go to a Jon Picoult presentation, you don’t soon forget it.”

Anne Melissa Dowling Senior Vice President, Fortune 100 Financial Services Company

“In a very creative and entertaining way, Jon Picoult helped our staff see how great customer experiences could fuel our success, and how each of their individual roles contributed to that outcome. As keynote speaker at our annual client forum, Jon delivered a powerful performance, wowing our audience with his passion, insight and energy. Jon’s business philosophy centers around impressing customers – and, boy, did he impress us. Every interaction we had with Watermark exceeded our expectations and left us delighted.”

Rich Yeni Vice President, Business Development Andesa Services

“Jon Picoult delivers the one-two punch you hope every speaker will land – original material combined with palpable passion. Jon closed our TEDx event and left the audience uplifted and ready for action. I highly recommend Jon to open, close or present anywhere within your agenda where you desire to stimulate your audience's minds and senses.”

Carol A. Harnett Co-Chair & Host, TEDx Conference

“Jon Picoult provides keynote content that is both entertaining and practical. While many speakers can engage during the presentation, it isn't often that you are still thinking about – and, more importantly, changing your behavior – after a keynote. Jon inspires this change and provides the tools to implement it.”

Jennifer Keohane Business Outreach Librarian, Connecticut Public Library

“Jon Picoult’s presentation to our organization was insightful, motivational and a lot of fun. He tailored his program perfectly to meet the needs of our audience and we truly hope to have him back sometime in the not too distant future.”

Deb Erickson Chapter President, Staffing Management Association

“Jon Picoult's presentation at our conference was lively, informative and humorous. Our audience enjoyed his insight on understanding your customer, nailing the basics, delivering pleasant surprises and more. In fact, ten minutes into the talk I wished my entire department had been there!”

Adrianne Nelson Director, Membership Services Staffing Industry Analysts

“Jon Picoult delivered an exceptional presentation to our organization. From service to branding to hiring, Jon shared his insights with wit, humor and striking intelligence. Our audience rated Jon a ‘speaker extraordinaire’ and emerged from his talk energized and driven.”

Judith R. Rosenthal Program Facilitator, JETS Job Network

“For nearly 15 years, as in-house counsel for two financial service companies, I was fortunate enough to work with Jon Picoult. I found him to be one of the brightest, most ethical leaders with whom I had the privilege of working. He had the admiration and respect of not only his executive peers, but also the staff within the business lines that he led. Jon effectively used his breadth of experience and outstanding communication skills to successfully help the companies respond to the needs of their customers.”

Robert Liguori Senior Vice President & Co-General Counsel, Fortune 100 Financial Services Company

“Thank you for the presentation you so eloquently delivered this morning to our clients. Our audience was a very senior group of business leaders who are very discriminating consumers. The feedback I have received from my clients was exceptional.”

Anthony Avallone Managing Director, Reitman Personnel

“Thank you for both an extremely impressive and enjoyable presentation last night! I have not attended a presentation directly related to my area of expertise as impressive as yours in a long time, if ever.”

Judy Goldberg Chapter Board Member, Society For Human Resource Management

“In a keynote presentation during the Insurance Marketing & Communications Association's Annual Meeting, Jon Picoult offered practical, insightful advice on delivering effective communications to our customers and keeping them tuned in. He is a lively, dynamic speaker who really takes the time to understand his audience and address their concerns.”

Linda Collins Executive Vice President, Insurance Marketing & Communications Association

“Jon Picoult has literally ‘walked in the shoes’ of sales, service and technology leaders – giving him a diverse set of experiences from which to draw. As such, he has a unique ability to build bridges between organizational silos and help businesses operate in a more holistic, customer-oriented manner.”

Senior Vice President, Fortune 500 Financial Services Company

“Jon Picoult's dynamic and engaging presentation inspired our members to rethink how we treat job applicants. Many of our members commented that Jon’s presentation and delivery was as good or better than those they experience at major national conferences.”

Stuart Sidle Chapter President, Society For Human Resource Management